As per the University Grants Commission (Open and Distance Learning) Regulations 2023, the Netaji Subhas Open University (NSOU) constitutes the Students' Grievance Redressal Committee (SGRC) with the following members:
1.
Prof. Anirban Ghosh
:
Chairperson
2.
Dr. Debnarayan Modak
:
Ombudsperson (Retired Professor of NSOU)
3.
Dr. Ritu Mathur Mitra, Professor in History
:
Convener
4.
Dr. Gahul Amin, Associate Professor in Physics
:
Member
5.
Dr. Bibhas Guha, Associate Professor in Zoology
:
Member
6.
Dr. Srideep Mukherjee, Associate Professor in English
:
Member
7.
Shri Santanu Patra, Ph.D. Scholar (Education)
:
Member
Rights and responsibilities of a learner of NSOU:
The learners should have valid enrolment no. of the university.
The learner has right to complain regarding any aspect related to his or her learning path including programme quality, learning resources, learner support and guidance, teaching, learning and assessment.
The learner is entitled to approach the respective Learner Support Centres/ Study Centres for submitting his or her complaint. The complaint can be submitted individually or collectively by a group of learners.
The learner may submit a formal complaint in a manner prescribed by university regarding his/her dissatisfaction.
The learners may submit their complaints/ grievances at their nearest Regional Centre, if they
like.
The grievance should be accompanied with the reasons for dissatisfaction and expected remedy. The learner should also give the reference of submitting the complaint at the Learner Support Centre if any.
.
PIO I (other than examination matters)
PIO II (examination matters)
Smt. Nilanjana Chatterjee Asstt. Director Study Centres
Netaji Subhas Open University
DD-26, Sector-I, Salt Lake City,
Kolkata - 700 064.
Phone: 033 4066 3205
Shri Anjan Saha Dy. Registrar (Examination)
Netaji Subhas Open University
Examination Dept., 2nd Floor,
134/1, Meghnad Saha Sarani,
Kolkata – 700 029.
Phone: 033 2463 0292
Learners may submit their grievances using the following link Students Grievance Form .
No other communication will be accepted.
Responsibility of NSOU:
The university shall work with the principles of openness and collaboration.
The university shall continuously improve the services it offers. As and when a grievance is received, the university shall investigate it thoroughly and make the necessary improvement(s) in its services.
The university shall encourage Learner Support Centres / study centres to make initial attempts to address and resolve complaints as close as possible to the point of origin, and with the minimum of formality.
The university shall also monitor the Grievance Redressal process through its Learner Support Centres/Study Centres.
The university is responsible for privacy and confidentiality unless disclosure is necessary to proceed in the matter.
The authorized officers mentioned aforesaid or the Convener of SGRC may investigate the complaint(s) or refer the matter(s) to a more appropriate person or departments, as appropriate.
It shall be the responsibility of the authorized officer or Convener, SGRC to monitor the progress and to timely resolve the matter of grievances and inform the complainant(s) regarding action taken to resolve the complaint, if there was such request from the end of the complainant.The timeline for each grievance shall be considered case to case basis, however it should be completed within one month from the date of receipt of complaint.
The Head of concerned school/ Department of the University will respond to the authorized officer or Convener, SGRC in writing (letters or email etc.) through offline or online mode giving reasons for a decision and action taken thereto.
The Director/ Dy. Director of the Regional Centre may forward the complaints/ grievances to the authorized officer or Convener, SGRC further processing, if the same can not be resolved at their end.
If the authorized officer or the Convener SGRC could not resolve any complaint at his/ her level then it should be placed before the SGRC meeting to be convened by the convener, SGRC to resolve the complaint.
The convener may arrange periodical meeting of SGRC to place before it the reports of the intervening period regarding grievances handled and resolved so far.
Such reports on acceptance of SGRC may be placed before the Vice-Chancellor by the convener, SGRC for placing the same before next meeting of Academic Council or Executive Council as the case may be.
Events:
Publication Date
Title/Topic
Link
06/06/2025
A Sensitisation Programme on "Code of Conduct for the Learners & Learners' Grievance Redressal Mechanism".
Organised by: Students' Grievance Redressal Committee
Event Date: 25/06/2025
06.05.2026:Reschedule of LCES (UG Zoology) 2025 Phase-II, Papers CC-02 and CC-06......Detail
01.04.2026:Notice for LCES (Phase-2) CC-MT-06 Batch-wise Schedule (Kalyani Regional Campus)......Detail
10.03.2026:Notice regarding Second Phase of the Laboratory Counselling-cum-Evaluation Session (LCES 2025, Phase-2) for UG Science students from April 5, 2026, to June 28, 2026......Detail
10.03.2026:Allotment of Laboratory Counselling-cum-Evaluation Session - Phase-2 - (April, 2026- June, 2026) by Exam Center, NEP and CBCS Papers......Detail
10.03.2026:Allotment of Laboratory Counselling-cum-Evaluation Session - Phase-2 - (April, 2026-June, 2026) by Exam Center, BDP Papers (Old Syllabus)......Detail
24.10.2025:Notification regarding mandatory PCP and Workshop for 1st semester learners (SEMH-02) of B.Ed. Spl. Ed. and M.Ed. Spl. Ed., session 2025–2027 at Kalyani Regional Centre......Detail
13.08.2026:Notice for 2nd Phase examination form submission through online for MBA TEE, Dec-2024 (SEM-II)......Detail
31.07.2026:Notice regarding re-opening of Online Submission of Assignment for B.Ed. Spl. Ed. (ID/IDD/HI/VI)-ODL......Detail
29.07.2026:Notice for examination form submission through online for MBA TEE, Dec-2024 (SEM-II)......Detail
08.07.2026:Reset Notice for Online Submission of Assignment for ADEL, TEE, December-2024......Detail
08.07.2026:Reset Notice for Online Submission of Assignment for ADJMC, TEE, December-2024......Detail
08.07.2026:Reset Notice for Online Submission of Assignment for ADPR, TEE, December-2024......Detail
08.07.2026:Reset Notice for Online Submission of Assignment for B.Ed. Special Education (ID/DD/HI/VI)-ODL, TEE, December-2024/March-2025/December-2025 and June-2025/September-2025/June-2026......Detail
08.07.2026:Reset Notice for Online Submission of Assignment for M.Ed. (Special Education), TEE, December-2024/March-2025/December-2025 and June-2025/September-2025/June-2026......Detail
25.06.2026:Instructions for Online Assignment Submission of ADJMC, Term-End Examination, December-2024......Detail
24.06.2026:Download Assignment Submission Slip of M.Ed. (Special Education) Term-End Theory Examination, December 2025 (1st Semester) & June 2026 (2nd Semester) for 2025-2027 session only......Detail
24.06.2026:Download Assignment Submission Slip of B.Ed. Special Education (IDD/HI/VI)-ODL Term-End Theory Examination, December 2025 (1st Semester) & June 2026 (2nd Semester) for 2025-2027 session only......Detail
23.06.2026:Instructions for Online Assignment Submission of ADEL, Term-End Examination, December-2024......Detail
23.06.2026:Instructions for Online Assignment Submission of ADPR, Term-End Examination, December-2024......Detail
23.06.2026:Instructions for Online Assignment submission of Master of Education (Special Education), TEE December 2024/March 2025/December 2025 and June 2025/September 2025/June 2026......Detail
23.06.2026:Instructions for Online Assignment submission of B.Ed. Spl. Edn. (ID/IDD/HI/VI)-ODL, TEE December 2024/March 2025/December 2025 and June 2025/September 2025/June 2026......Detail
08.06.2026:Notice regarding submission of Examination Form [Assignment and TEE (Theory & Practical)] for M.Ed. Spl. Edn., December 2025 & June 2026 for session 2025-2027......Detail
08.06.2026:Notice regarding submission of Examination Form [Assignment and TEE (Theory & Practical)] for B.Ed. Spl. Edn. (ID/IDD/HI/VI)-ODL, December 2025 & June 2026 for session 2025-2027......Detail
08.06.2026:REVISED-I Practical Examination Schedule for B.Ed. Spl. Edn. (ID/IDD/HI/VI)-ODL, Semester I-IV, TEE December 2024/March 2025 & June 2025/September 2025......Detail
04.06.2026:Notice regarding Transferring of Marks for BDP and UGDP(under CBCS) Term-End Examination, Dec-2024 & June-2025......Detail
03.06.2026:Practical Examination Schedule for M.Ed. (Special Education), Semester I-V, TEE December 2024/March 2025 & June 2025/September 2025......Detail
03.06.2026:School Placement/Internship (SP/I) for B.Ed. Spl. Edn. (ID/IDD/HI/VI)-ODL, Semester V, Term-End Supervision December 2025......Detail
27.05.2026:Download Admit Card of M.Ed. Special Education (ID/IDD/HI/VI)-ODL Term-End Practical Examination, December 2024/March 2025 & June 2025/September 2025......Detail
27.05.2026:Download Assignment Submission Slip of M.Ed. Special Education (ID/IDD/HI/VI)-ODL Term-End Theory Examination, December 2024/March 2025 & June 2025/September2025......Detail
27.05.2026:Download Admit Card of B.Ed. Special Education (ID/IDD/HI/VI)-ODL Term-End Practical Examination, December 2024/March 2025 & June 2025/September2025......Detail
27.05.2026:Download Assignment Submission Slip of B.Ed. Special Education (ID/IDD/HI/VI)-ODL Term-End Theory Examination, December 2024/March 2025 & June 2025/September2025......Detail
23.04.2026:Notice regarding SWAYAM Course Examination for students of UG-NEP, July 2025 session who have enrolled SWAYAM-MOOCs......Detail
17.04.2026:Notice for sumbission of Examination Forms (Phase-3) for B.Ed. Special Education (ID/IDD/HI/VI)-ODL Assignment and Term-End Examination (Theory & Practical), December 2024 / March 2025 and June 2025 / September 2025......Detail
06.04.2026:REVISED-I Time Schedule for PG Social Work (MSW) Viva-Voce for the Term End Examination, December 2024......Detail
30.03.2026:Notice regarding Download of Admit Card for BDP TEE (Practical) Dec-2025 & June-2026, UGDP (under CBCS) TEE (Practical) Dec-2025 (SEM-I, III and V) and FYUG TEE (Practical) Dec-2025 (SEM-I)......Detail
30.03.2026:REVISED Examination Schedule & Venue for Bachelor of Library & Information Science (BLIS) (One Year Course) Practical Term End Examination, December-2024......Detail
27.03.2026:Time Schedule for Master of Library & Information Science (MLIS) Viva-Voce for the Term End Examination, December 2024.....Detail
24.03.2026:Notice for sumbission of Examination Forms (Phase-2) for M.Ed. Special Education Assignment and Term-End Examination (Theory & Practical), December 2024 / March 2025 and June 2025 / September 2025.....Detail
24.03.2026:Notice for sumbission of Examination Forms (Phase-2) for B.Ed. Special Education (ID/IDD/HI/VI)-ODL Assignment and Term-End Examination (Theory & Practical), December 2024 / March 2025 and June 2025 / September 2025.....Detail
12.03.2026:Schedule & Venue for BLIS (One Year Course) Practical Term End Examination, December-2024.....Detail
12.03.2026:Examination Centre details for BLIS (One Year Course) Practical Term End Examination, December-2024.....Detail
12.03.2026:Notice for Ph.D. Course Work Examination of Social Work (PHDSW) and Commerce (PHDCO) for Academic Year 2023-24.....Detail
06.03.2026:Schedule of Ph.D. Coursework Theory Examination of Department of Chemistry (for students enrolled in PHDCH in academic session 2023-24).....Detail
02.03.2026:Notice for Filling Up the Examination Forms for M.Ed. TEE (Theory & Practical), December 2024 / March 2025 and June 2025 / September 2025......Detail
02.03.2026:Notice for Filling Up the Examination Forms for B.Ed. TEE (Theory & Practical), December 2024 / March 2025 and June 2025 / September 2025......Detail
27.08.2026:UG Admission: Notification for FYUG Admission (2026-27) Date Extension....Detail
26.08.2026:Admission: Admission to SWAYAM-MOOCs (JULY 2026 cycle) [Last date of admission: 31/08/2026]. Detail | Registration Form
17.08.2026:PG & BLIS Admission: Notification for PG and BLIS Admission (2026-27) DATE EXTENSION....Detail
07.08.2026:B.Ed. & M.Ed. Admission: Notification for SECOND MOP-UP Round for Counselling and Spot Admission to B.Ed. Special Education (IDD/HI/VI)-ODL & M.Ed. Special Education (IDD/HI/)-ODL, Academic Year 2026-2027....Detail
31.07.2026:Admission to MOOC - Child Rights and Protection (7th Cycle) under the Centre for Lifelong Learning. Notice | Admission Link
31.07.2026:B.Ed. & M.Ed. Admission: Notification for MOP-UP Round for Counselling and Spot Admission to B.Ed. Special Education (IDD/HI/VI)-ODL & M.Ed. Special Education (IDD/HI/)-ODL, Academic Year 2026-2027....Detail
27.07.2026:UG Internship: UGC-NEP Undergraduate Internship Program in Bengali - 2026/2 offered by The CLTCS and the Dept. of Bengali Language & Literature under SoH, NSOU. Notice | Admission Form
22.07.2026:Admission: Admission to Advance Diploma Programmes, Academic Year 2026-27 (July 2026 Session). Notice | Application Form
22.07.2026:PG & BLIS Admission: Admission to PG & BLIS Programmes, AY 2026-27 (July 2026 Session)....Detail
22.07.2026:UG Admission: Admission to 4-Year Undergraduate Degree Programme, Academic Year 2026-27 (July 2026 Session)....Detail
21.07.2026:Admission: Admission to 3 Months Short Term Course on Certificate in Artificial Intelligence for Modern Professionals (2nd Cycle). Admission Notice | Course Brochure | Admission Link
17.07.2026:Admission: Admission to Short-Term Courses (Duration: 6 months) for the July 2026 Session (6th Cycle). Notification | Prospectus | Admission Link
16.07.2026:Admission: Admission to Certificate Programs offered by Centre for Lifelong Learning, SVS, NSOU for July, 2026 Batch. Flyer | Website | Admission Link
15.07.2026:M.Ed. Merit List: General Instructions for Counselling of the Listed Candidates (Rank-Wise) for Admission to M.Ed. Spl. Ed. (IDD/HI)-ODL Programme, A.Y. 2026-2027....Detail
15.07.2026:M.Ed. Merit List: Combined Provisional Merit List for M.Ed. Special Education (HI)-ODL Programme, A.Y. 2026-2027....Detail
15.07.2026:M.Ed. Merit List: Combined Provisional Merit List for M.Ed. Special Education (IDD)-ODL Programme, A.Y. 2026-2027....Detail
15.07.2026:B.Ed. Merit List: General Instructions for Counselling of the Listed Candidates (Rank-Wise) for Admission to B.Ed. Spl. Ed. (IDD/HI/VI)-ODL Programme, A.Y. 2026-2027....Detail
15.07.2026:B.Ed. Merit List: Combined Provisional Merit List for B.Ed. Special Education (IDD/HI/VI)-ODL Programme, A.Y. 2026-2027....Detail
03.07.2026:Admission: Admission to SWAYAM-MOOCs (JULY 2026 cycle)....Detail
12.08.2026:Notice for M.Sc. in Zoology (PGZO) Result Publication for Post Graduate Term-End Examination, December 2024......Detail
07.08.2026:Notice for M.A. in Journalism and Mass Communication (PGJM) Result Publication for Post Graduate Term-End Examination, December 2024......Detail
27.07.2026:Notice for PG English Result Publication for PG TEE, December 2024......Detail
24.07.2026:Notice for PG Bengali Result Publication for PG TEE, December 2024......Detail
Notification for FYUG Admission (2026-27) Date Extension...Notification
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